Refund Policy

At MOISS, we want every purchase to feel exceptional. If something doesn’t work out, our team is here to support you with care and professionalism.

We offer a 14-day return window from the date your order is delivered.

 

Return Conditions

To be eligible for a return and refund:

• Items must be unworn, unused, and in original condition, with original packaging.

• A receipt or proof of purchase is required.

• Returns must be requested via email before sending anything back.
  Unrequested/unauthorized returns will not be accepted.

📧 Contact: service@moissjewelry.com

 

Return Shipping Responsibility

Customers are responsible for the cost of return shipping.
We strongly recommend using a trackable shipping service to ensure the return reaches us safely.

Once your return is approved, we will email you detailed return instructions.
Return shipping costs remain the customer’s responsibility unless the item arrived damaged or incorrect.

 

Damages or Issues

Please inspect your order upon arrival.
If your item is damaged, defective, or you received the wrong item, contact us within 48 hours of delivery.

We will work quickly to resolve the issue, which may include a replacement, store credit, or refund, depending on the situation.

 

Items That Cannot Be Returned

We do not accept returns for:

• Personalized or custom items

• Items purchased during final sale / clearance

• Items not returned in original condition

• Items returned after the 14-day window

 

Exchanges

Need a different size or prefer another style?
The fastest way is to return your item following our policy, then place a new order for the piece you prefer.

 

Refund Processing

Once we receive and inspect your return, we will notify you via email regarding approval.

If approved, your refund will be issued to the original payment method within 14 business days.
Please note: your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since approval and you still haven’t received your refund, please contact us at service@moissjewelry.com.